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Fontaine des Magnarelles

15 minutes from Avignon and Carpentras​

198 Chemin des Platanes

84210 ALTHEN DES PALUDS

Phone: +33 9 53 73 51 32

Mobile phone: +33 7 66 16 31 27

E-mail: fontainedesmagnarelles@gmail.com

SIRET: 844 673 855 00012

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© 2019 - Fontaine des Magnarelles

Booking Terms & Conditions

These conditions of sale apply to all rentals of rooms in Fontaine des Magnarelles. They are written in French in their original version, which is the only authentic version, taking precedence over any other version translated into a foreign language.

 

Rates:

Rates quoted on the Fontaine des Magnarelles website are in EUR (€). These rates are contractual.

These rates include overnight stay, breakfast, bed linen and towels, provision of pool towels, hospitality tray in the room, regular room cleaning rooms, swimming pool, WiFi, parking, access to lounge area and kitchenette.

You benefit from the best rates without commission fees when booking directlyon the website "Fontaine des Magnarelles".

 

Booking:

The booking becomes effective only upon receipt of a deposit of 50% of the total amount of the rental, confirmed by the owner. The booking is made online directly from our website.

The payment of this deposit implies the acceptance of the general conditions.

The rental is concluded between Fontaine des Magnarelles and the person who paid the deposit. Unless otherwise agreed in writing by Fontaine de Magnarelles, the rental can not in any case benefit a third party.

For guests who are not French nationals, according to the decree of August 18th, 2015, a police form will be sent to you once the booking made and will have to be given to us on your arrival.

 

Arrival - Length of stay - End of stay:

The arrival is between 5PM and 8PM. The hosts and Fontaine des Magnarelles will agree the day before the arrival of a time slot of approximately 1 hour. In case of arrival beyond 8PM, contact us to work out the best possible option.

The rental is concluded for a fixed term at the time of booking. The tenant can not under any circumstances claim a right to stay in the premises at the end of the stay.

The end of the stay is at 11AM latest on the last day to offer the best quality of services for future guests. Exceeding the departure time will result in the invoicing of 30 euros extra per room.

We can keep your luggage for free after 11:00 am on the last day if you still want to enjoy the area.

Payment of the balance, taxes, and other payments:

 

The balance is paid on arrival at Fontaine des Magnarelles. It can be paid in cash or bank card. Payment by check is not accepted.

The tourist tax is a local tax that the tenant must pay to the owner who then pays the municipality. In 2019, it amounts to € 0.60 per night and per adult. This tax will be paid at the same time as the balance.

Other purchases made during the stay will be paid upon leaving.

Capacity:

The rental is concluded for a specific number of people.  If the guests show up with a greater number of people on the day of the rental, without notification of at least 1 week in advance, Fontaine des Magnarelles will not accept additional guests.

Under no circumstances the rental contract will be questioned in this case and the cost of the entire stay will be due.

For regulatory reasons of capacity, guests cannot invite extra guests. If it were to happen exceptionally, please inform us in advance so that we can agree beforehand.

Children:

The configuration of Fontaine des Magnarelles does not accommodate children under 10 years for security reasons. In all cases, minors remain under the full responsibility of their parents or adults with authority over them.

Companions with hair, feathers ...

Pets are not welcome to stay in our house. In no case the lease will be questioned. In case of non respect of this clause, the cost of the totality of the stay will be due.

Respect of the property of Fontaine des Magnarelles:

We warmly welcome you and wish a mutual respect of our property as yours. Here, the key values are QUIET, RESPECT and TRUST, inside and outside the house. Our guests commit to respect the peacefulness of the place.

You will therefore understand that smokers are invited to smoke exclusively outside the house. In case of non-compliance with this clause, the cost of cleaning the fabrics will be the responsibility of the guests, with a minimum cost of 100 euros.

For hygienic reasons, it is absolutely forbidden to prepare food and eat in the rooms. A kitchen is available in the lounge area.

On your arrival, we will discover the place together and we invite you to inform us within 24 hours of your arrival of any issue found.

When you leave, we will take a tour of the room together to verify that it is returned in the same condition as when entering the premises and also to ensure that you have not forgotten any of your belongings.

If degradations were unfortunately noted, a cost of restoration of the premises would be charged, at least equal to one night. Customers must be personally insured by a contract including damages to third parties, their property or those of others occurring on holiday.

Swimming pool :

The swimming pool is secured by a cover and an alarm in accordance with the standards in force. Children or vulnerable people are under the full responsibility of accompanying adults.

The swimming pool is open daily from 09:00 AM to 8:00 PM.

 

Personal belongings:

Our guests’ belongings are under their sole responsibility. It is their responsibility to take all necessary security and protection measures. The owner of Fontaine des Magnarelles can not be held responsible for any damage or loss occurred during the stay. Customers must be personally insured by a contract including damages to third parties, their property or those of others occurring on holiday.

No right of withdrawal: For reservations made by mail, telephone or internet, the guest does not benefit from the withdrawal period, and this in accordance with Article L121-21-8 of the Consumer Code relating in particular to hosting services provided on a specified date or period.

Cancellation Policy

Cancellation / No show:

Any total or partial cancellation of a reservation or its modification must be notified in writing by the customer and confirmed by the owner. In all cases, an amount of 30% of the total stay is retained if the cancellation is confirmed more than 2 weeks before the start of the stay.

In case of cancellation within 2 weeks of the date of stay or no show on the day of the stay before 8PM, the entire stay is due and will be charged to the account of the credit card used at the time of booking.

If the client does not appear before 8PM on the first day of the stay, the owner reserves the right to make use of their rooms. The deposit remains with the host.

In case of shortened stay, the price corresponding to the total cost of the stay remains in full with the host. Any additional services and purchases will be due to the owner upon departure.

Cancellation by Fontaine des Magnarelles:

If for reasons beyond its control Fontaine des Magnarelles was physically unable to accommodate people in the room or rooms reserved, the customer will be notified as soon as possible. We will offer, if possible, an equivalent rental in another guest room in the area at no extra charge.

If the cancellation occurs within a period of more than 1 week from the date of the beginning of stay, and in case of no equivalent rental offered by Fontaine des Magnarelles, the deposit will be refunded.

If the cancellation occurs within less than 1 week of the start date of stay, and in case of no equivalent rental proposal by Fontaine des Magnarelles, the deposit will be refunded immediately and compensation equal to 20 % of the amount of the down payment will be paid to the client.